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Unit3 On the Phone (II)

周次:      X            日期                 课时序:      X      

  

Unit3  On the Phone (II)

教学目的

   

1. To grasp the key words and expressions;

2. To retell the important sentences and make the situational dialogues;

3. To explore the listening skills by working in pairs or groups

  

Important sentences drills

  

Oral practice

教学过程

  

时间分配

.Teaching Organization                              (5’)

. Warm-up                                         (5´)

. Video 1 Settling delivery time

1.Previewing                                      (5’)

2.Viewing                                        (10’)

3.Post-viewing                                    (15’)

. Follow-up Practice                                 (10’)

. Video 2 It’s so hard to connect you

   1.Previewing                                      (5’)

   2.Viewing                                        (10’)

   3. Post-viewing                                    (15’)

VI. Consolidation                                     (5’)

VII. Assignments                                     (5’)

教学场所或教学方法

Language Lab

Task-based Teaching Method

Lecture, Practice

使

Tapes   CDs

Multi-media

  

1. To grasp the language points;

2. To do the listening practice more

授课教师:

Unit 3 On the Phone  (II)

.Teaching Organization

.Warm- up

.Video 1  Settling delivery time

1. Pre-viewing

Step 1. New words and Expressions

 have a word with       go to ….on business

urgent      assembly coffee table

Step 2. Read the following chart to have a rough idea of the video.

The company   Mr. Schulz   Receptionist     Miss Perez

2. Viewing

Step 1. Watch the video and decide if the following statements are true or false.

     (1) F   (2) T   (3) F   (4) T    (5) T    (6) F

Step 2.  Watch the video again. Stop the video when Mr. Schulz states the message and write down.

3. Post-viewing

Work in pairs. Use the following the information to make a phone with your partner.

Student A:

You want to speak to Ms. Black of G&B Company. Ms. Black isn’t in the office so leave the following information.:

Your name

Cellphone number

Why you are calling

How you can be contacted

Students B:

You are a receptionist at G&B. Student A would like to speak to Ms. Black, but she is out  of the office. Take a message and make sure you get the following information:

Name and telephone number

Message that Student A to spell the surname.

How late Ms. Black can call Student A at the given telephone number.

. Follow-up Practice

1. Listen to the telephone conversation. Choose the correct answer to each question.

Key: (1) C   (2)C    (3)A    (4)B

2. Work in pairs. Listen to the conversation again and discuss what the appropriate attitude toward complaints of delivery delays is. How would you make things better?

Sample answer:

The appropriate attitude should be polite and understanding, and try to explain the reason for the delay. Apologize to your partner and try to make immediate compensation.

. Video 2   It’s so hard to connect you

1. Pre-viewing

Step1. New Words and Expressions

 dial      so far    rush order

Step 2. Work in pairs. What difficulties are you likely to meet when you make a phone call? Think about it then write it down.

 

Step 3. Read the following chart to have a rough idea of the video.

Ms. Mandel    Receptionist    Leo Miller   Henry Miller

2.Viewing

Step1. Watch the video.  As you watch, choose the best choice for each statement.

    A    C    C   C    C   B   C

Step2.Watch the video again,  Match the questions with the corresponding responses.

What? Henry Miller?

This is Ms. Mandel from BCM.

Of course.

I’d like to speak to Mr. Miller.

Keys: (1)T    (2)F    (3)F    (4)T    (5) F

3. Post-viewing

Work in pairs. Use the information to make a phone dialogue with your partner.

VI. Consolidation

Oral Practice.(Imitate and model)

 Answering the phone

1. Good morning/afternoon/evening, York Enterprises. How may I help you?/ How can I help you.

2. Geofrrey Sallers here.

 3.Who’s calling/speaking, please?

Asking for someone

 4.Could I speak to …,please?

5.I’d like to speak to …, please?

6.Could you put me through to …, please?

7.Would you please put me through to extension 405?

Putting someone on hold

 8.One moment, please. I’ll see if Mr. Jones is available.

 9.Hold the line, please. I’m connecting you now.

10.Can you hold on a moment?

11.Hang on for a minute, please. I’ll put you through.

12.The person wanted is not available

13.I’m afraid Miss Li is not available at the moment. Can I take a message?

14.I’m afraid Mr. Zhang isn’t in today. Can I give him a message?

15.I’m afraid Mr. Smith is away on business. I’ll tell him you called.

 16.I’m sorry. He’s in a meeting at the moment. I’ll ask him to call you as soon as possible.

17.I’m afraid she’s on another lines.

Ringing off

18.I look forward to meeting you soon.

19.Thank you very much for calling/phoning.

Problems

 20.I can’t get through.

 21.The line’s engaged/busy.

 22.I’m sorry. I don’t understand. Could you repeat that, please?

 23.I’m sorry. I can’t hear you very well. Could you speak up a little, please?

 24.I can’t hear you. I think we’ve got a crossed line.

 25.I’m afraid you’ve got the wrong number.

Reasons for calling

 26.I’m phoning/calling because I want to talk about the prices of your products.

 27.I’m phoning/calling for some price information on French perfumes.

Requesting

 28.Would you mind repeating that number?

 29.Could you repeat that number, please?

 30.Could you spell that name, please?

VII. Assignment

1. To grasp the language points;

2. To do the listening practice more

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