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Unit3 On the Phone (I)

周次:      X            日期                 课时序:      X      

  

Unit3  On the Phone (I)

教学目的

   

1. To grasp the key words and expressions;

2. To retell the important sentences and make the situational dialogues;

3. To explore the listening skills by working in pairs or groups

  

Important sentences drills

  

Oral practice

教学过程

  

时间分配

.Teaching Organization                              (5’)

. Warm-up                                         (5´)

. Listening Practice

Task 1: Statement  Listening                        (15’)

Task 2: Presentation Listening                        (25’)

. Follow-up Practice                                 (25’)

   1.Listen and complete the table

   2.Listen and identify the problem

. Consolidation                                     (10’)

. Assignments                                      (5’)

教学场所或教学方法

Language Lab

Task-based Teaching Method

Lecture, Practice

使

Tapes   CDs

Multi-media

  

1. To grasp the language points;

2. To do the listening practice more

授课教师:

Unit 3 On the Phone (I)

.Teaching Organization

.Warm- up                                                 

Work in pairs.  There are twelve telephone tips, choose the correct words from the list in the blankets.

Key: advance documents  Schedule  distractions  pretend  interrupting

    clearly   argue  polite   misunderstood   hear

.Listening Practice

Task 1  Listen to the sentences and fill in the following blanks.

 Task1

(1)   Please put me through to the extension 586.

(2)   Hold on, please.

(3)   I’d like to speak to Mr. Li, please.

(4)   Who’s calling please?

Task 2

1. (1) b  (2) e   (3) g   (4) f   (5) d   (6) a   (7) c

2. (1) Simon Weller is calling from Singapore.

  (2) He has just left for a workshop.

  (3) Half an hour later.

  (4) 13466589913

Step 3. Oral practice (Imitate and model)

     

Step 4. Evaluate the students’ performance

Task 2: Presentation Listening

1) You will hear an important talking about the importance of delivery dates. Fill in the blanks according to what you hear.

Step 1. Language points

New Words and Expressions

available  Singapore     check

 

Step 2. Oral practice (Imitate and model)

 Answering the phone

1. Good morning/afternoon/evening, York Enterprises. How may I help you?/ How can I help you.

2. Geofrrey Sallers here.

 3.Who’s calling/speaking, please?

Asking for someone

 4.Could I speak to …,please?

5.I’d like to speak to …, please?

6.Could you put me through to …, please?

7.Would you please put me through to extension 405?

Putting someone on hold

 8.One moment, please. I’ll see if Mr. Jones is available.

 9.Hold the line, please. I’m connecting you now.

10.Can you hold on a moment?

11.Hang on for a minute, please. I’ll put you through.

12.The person wanted is not available

13.I’m afraid Miss Li is not available at the moment. Can I take a message?

14.I’m afraid Mr. Zhang isn’t in today. Can I give him a message?

15.I’m afraid Mr. Smith is away on business. I’ll tell him you called.

 16.I’m sorry. He’s in a meeting at the moment. I’ll ask him to call you as soon as possible.

17.I’m afraid she’s on another lines.

Ringing off

18.I look forward to meeting you soon.

19.Thank you very much for calling/phoning.

Step 4. Evaluate the students’ performance

. Follow-up Practice

1.  Listen to the following short conversation twice and fill in the blanks with words you hear.

Step1 Language points

     leave for   expect

Step 2 

key: (1) word; Hang    (2) office; Toy    (3) out; back

    (4) extensions; minute     (5) off; line

2.        Listen to a telephone dialogue twice and in the blankets of the Message Notes.

Key: To: Louis Paulson

From: Paul Jackson

Company: Grandiose  Company

Telephone number:979-326-8965

Message: Ring back. Talk to him about the order; it’s urgent

Taken by:Roy

. Consolidation

1.Summary the expressions about  the Phone

 2. Problem-solving

.  Assignment

1. To grasp the language points;

2. To do the listening practice more

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